User & Technical Support
Our North America-based team is always ready to answer your questions. If you’re reaching out for a support-related issue, we ask that you provide as much detail as you can at the time of your call.
Connect with Us
Visit our Interactive Training Portal with an ever-expanding knowledge base and self-service video library.
Whether you’ve just joined the 4tell Family, or need to brush up on your knowledge and skills for the 4tell Platform, Office Hours are a great resource to get your questions answered in real-time by a member of our support team!
These one-hour group sessions are designed to virtually connect you with our subject matter experts when you need personalized guidance or insightful advice. Sessions are open to any 4tell Platform named user and are a great way to get your questions answered quickly
- You must have an active Named User License
- You must have completed either the 4tell Platform or 4tell Assess curriculum on the Training Portal
What to Expect
- Open group format with a 4tell Expert and other Platform named users
- Questions related to “How to” / Best Practices / Strategy
- Every Wednesday at 2:00pm Eastern / 11:00am Pacific
Email email@example.com with “Office Hours RSVP (date)” in the subject line to register – Include any specific questions you have in your RSVP so we can ensure we prepare accordingly!
Contacting us by sending a note to firstname.lastname@example.org means we can capture as much information as possible (screenshots are always great!) the moment we receive your message and start troubleshooting right away.
We’re always just a phone call away: 800-750-4424. Our support line is staffed Monday through Friday, 8:30am to 5:00pm Eastern.